Shipping policy

Shipping Policy

Last updated: 1 February 2026

At Ciao Baby, every item is made to order just for you. This allows us to avoid overproduction and keep things special — thank you for supporting slow fashion 💗

⸻

Processing Time

All orders are custom-made.

Please allow 2–5 business days for production before your order ships.

During busy periods or holidays, production may take slightly longer.

All items are made to order and shipped with care 🤍

To ensure the best quality and fastest delivery, some orders may be shipped from different production partners.

Because of this, orders with multiple items may arrive in 2 separate deliveries.

✨ Don’t worry:

• You will not be charged extra for shipping

• You’ll receive tracking information for each shipment

• Everything in your order is on the way

Thank you for your patience — good things are worth the wait 💕

⸻

Shipping Time

Once shipped, estimated delivery times are:

• Europe: 3–7 business days

• United States & Canada: 5–10 business days

• Rest of World: 7–15 business days

Shipping times are estimates and may vary due to customs or carrier delays.

⸻

Shipping Costs

Shipping fees are calculated at checkout based on your location and order size.

⸻

Tracking

Once your order ships, you will receive a confirmation email with a tracking link.

⸻

Customs & Import Taxes

For international orders, customs fees or import taxes may apply. These charges are the responsibility of the customer.

⸻

Incorrect Address

Please ensure your shipping address is correct at checkout.

We are not responsible for orders sent to incorrect or incomplete addresses provided by the customer.

⸻

Lost or Delayed Packages

If your order appears lost in transit or significantly delayed, contact us at:

ciao@theciaobaby.com

We’ll do our best to help.

⸻

Contact

For any shipping questions, reach us at:

ciao@theciaobaby.com

We reply within 24–48 hours.